On behalf of all Poles, the Prime Minister expressed gratitude to the operators for the patience and professionalism that are crucial in their work. "It is you, together with the special services, the Police, State Fire Service, the Volunteer Fire Department and medical and rescue services, who constitute the security corps of our country," emphasised the head of the government.
At the end, the Prime Minister declared that his office would do everything to make the 112 emergency number and operators' work increasingly effective in saving Poles' lives, health and property.
Today, the Council of Ministers adopted a draft act concerning professional development of 112 operators and the creation of the National Emergency Notification System Monitoring Centre. Its main tasks will include:
• maintenance and development of the ICT system of Public Safety Answering Points (PSAP),
• supervision of compliance with emergency call handling procedures,
• developing criteria for assessing the work of PSAPs and their employees,
• preparation and provision of training,
• dissemination of knowledge of emergency numbers and PSAP.
There are 17 Public Safety Answering Points in Poland. In case of danger to life or health, you can call the toll-free 112 operator and receive help. In 2019, PSAPs provided the Police, Fire Service and medical dispatchers and auxiliaries with information on over 6 million incidents. The average waiting time for receiving an emergency call is about 11 seconds.
Since January 2020, the Alarm 112 application has been made available to people with hearing and speech disabilities. It ensures effective communication with the PSAP operator via SMS.